My client a leading corporate firm are seeking an enthusiastic receptionist to join their team.
Key Accountabilities
Hospitality and Service
- To anticipate and understand our customer’s needs and to be a valued source of information on the services provided for Members and their Guests.
- To book Members and Guests in, register them in the appropriate way, (also issue access cards, items)
- To take enquiries from Members for meeting rooms and enter bookings.
- To be an exceptional and professional ambassador in all your business relationships.
- To be familiar with the day’s event business and provide assistance as required.
- To liaise with the Audio-Visual Manager and AV Team to ensure they provide an excellent standard of service.
- To liaise with the Catering Team to ensure they provide an excellent standard of service.
- To assist with the beverage area and ensuring the area is always presentable.
- Assisting with the measurement of SLAs and KPIS each month and via BDRC
Facilities Management (FM) - To ensure that all reactive maintenance works are reported to the Manager or the Duty Manager
- To be aware of the surroundings and take ownership of problems or potential problems and ensure they are reported to be resolved.
Financial Management & Sales Development - To process credit card payments for Member Services as required.
- Ensures the appropriate procedures are adhered to, to maintain profitably within budget by controlling contractors, stock, payroll, consumables and purchasing across all areas of the business.
- To build a culture of reducing waste, increasing energy efficiency and concern for the environment
People Management & Development - To ensure that all policies regarding HR are adhered to.
- To build on a Team Spirit to achieve excellence and meet core behaviours.
- To take part in regular reviews and annual appraisals.
- Ensure that the department SOP manuals are being followed.
Communication - Be an ambassador of the firm’s initiatives and values, be it internally or externally.
- To acquire detailed knowledge of all aspects of the firm.
- To deal any telephone enquiries to a positive outcome
- To attend the Weekly Sheet Meeting as required
- To attend the Weekly Operations Meeting when required
Health & Safety - To ensure that all employees work within a safe and secure environment by complying with H&S legislation and liaise closely with the firm’s appointed H&S consultants.
- Ensure that all appropriate issues are communicated to the Centre Manager or Operations Manager.
- Ensure the personal security of all, yourself, staff, guests and contractors together with their belongings.
- To be a trained First Aider and a Fire Warden as required.
- To be familiar with the Health & Safety and Fire policies.
Planning & Organising - Provide input and assistance with the compilation of the annual Business Plan and budgets.
- To ensure proper interrogation of the Booking System to prevent operational issues.
Person Specification - Educated to GCSE level or equivalent.
- Well presented, with excellent customer service skills and awareness
- Excellent interpersonal skills, with the ability to communicate effectively with people at all levels.
- Planning, organising and delegating tasks and duties.
- Proficient in the use of MS Word and Excel
- Good spoken and written English
- Ability to work flexible hours, including evenings and weekends where required.
- Experience the processing of Credit Card payments.
- Strong work ethic with a positive attitude
Please apply today for immediate consideration!
